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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-27-2017 09:01 PM

HP Recommended
Product: hp 20-c010 20
Operating System: Microsoft Windows 10 (64-bit)

I received messages from support assistant that I needed updates- 9 in all. I updated cyberlink media player fine, but the rest said that a seperate installer has been launched and may be invisible. It said that I may have to do some steps to complete the installation. The other installer showed up on my taskbar after a while, but it never did anything and the installaion said in progress like forever, at al least an hour. I tried opening the other installer and it quit responding. Do I really need dthese updates. My system seems to be working ok so far. Thanks.

3 REPLIES 3

‎03-28-2017 02:52 PM

HP Recommended

@fm4,

I am sending you a link.  The page explains the Windows Update Troubleshooter.  Then you use that link to the program. Please report back your success with the program.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎03-28-2017 05:07 PM

HP Recommended

These are updates from hp not microsoft such as for hp orbit, chipset, graphics, connect, etc. Thanks.

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‎03-28-2017 05:12 PM

HP Recommended

The updater program is part of the OS, which is from MS.

When you run the updater from the settings tab, what do you think is the OS?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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