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‎09-28-2010 12:24 PM - edited ‎09-28-2010 12:38 PM

HP Recommended

We just bought the HP TouchSmart 600-1120 Desktop PC and now we've found that we can't play FFXIV on it because it has the wrong video card.  It needs a NVIDIA GeForce GTX 460 video card.

 

 Can we change the card?  Will it mess up the touch screen?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2010 01:26 PM

HP Recommended

This model does not support GPU upgrading. The touchsmarts use integrated GPUs and do not have the expansion slots necessary on the motherboard for adding a video card.

Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking the answer “Accept as Solution” if it solves your problem.

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14 REPLIES 14

‎09-28-2010 12:38 PM

HP Recommended

There is no way to install GFX cards in that computer.

‎09-28-2010 12:42 PM

HP Recommended

What about a ATI Radeon 2900 series card?

‎09-28-2010 01:26 PM

HP Recommended

This model does not support GPU upgrading. The touchsmarts use integrated GPUs and do not have the expansion slots necessary on the motherboard for adding a video card.

Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking the answer “Accept as Solution” if it solves your problem.

***Click on “Kudos” STAR to say thanks!***

‎09-28-2010 01:38 PM

HP Recommended

Well, it's only been 2 days.  I guess I'll go try and exchange the computer.  Frustrating that the newest shiniest computer won't play the newest shiniest game.  My fault for being distracted by the all in one touchscreen 😞

 

Thank you.

‎09-28-2010 04:23 PM - edited ‎09-28-2010 04:23 PM

HP Recommended

Just for the record... it's not supported but it IS possible. Depending on the motherboard inside. If it came with a MMX card, you can install another MMX card (with a lot of effort - there are like 50 screws and panels to remove to get to it). If you do though, HP will not support the new config.

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.

‎10-08-2010 05:24 PM

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Are you sure about this? I believe I'm having the same EXACT issue as this guy, I'm not able to play FFXIV on my new computer, but mines an hp Touchsmart 600-1205t. On the website that gives me my specifications it says theres 1 PCI slot available, but correct me if I'm wrong. If its true that I cant upgrade my graphics card, then I'll officially believe that HP is the #1 worst computer manufacturer in the whole world. They expect me to be satisfied by the Intel(R) HD Graphics card?

‎10-15-2010 08:07 AM - last edited on ‎04-18-2016 12:08 PM by HP Administrator

HP Recommended

I know for a fact the 300-1025 (my model) DOES in fact have an MXM 1 card slot, and does support upgrading the video card.


http://support.hp.com/us-en/document/c01925524


The top left side of the board is where the MXM expantion slot is. I opened the back of my case, and sure enough, the card slot is there.

‎10-18-2010 06:34 PM

HP Recommended

Correction. The MXM slot is MXM 3.0 TypeA, not MXM 1.

‎10-18-2010 06:43 PM

HP Recommended

Chiefkyle,

 

So what's next for you?  Are you looking for a MXM 3.0 card? 

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