cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
2 1 0 0
Message 1 of 3
186
Flag Post

upgradedHP IQ507 to windows 8.1 + replaced the hard drive. Now keyboard &mouse dont work

HP Recommended
IQ507
Microsoft Windows 8.1 (64-bit)

We upgraded the computer to windows 8.1 about a year ago.  we replaced the hard drive last week  and since then the wireless keyboard and mouse will not connect.  ive looked for solutions without success.

thanks for any help you can provide

0 Kudos
2 REPLIES 2
Highlighted
Level 15
Level 15
23,446 23,388 2,156 5,086
Message 2 of 3
Flag Post
HP Recommended

@Shel1

 

Hello;

Allow me to welcome you to the HP forums!

 

When you replaced the hard drive, how did you restore your PC setup to it?

 

If the old drive was still working, you should have "cloned" it to the new drive -- that would have retained all the previous working drivers.


We can proceed when you provide the information.

Thanks

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

we had the new hard drive installed at a local computer shop.  we were told that the old hard drive had been damaged (during a move) and it was not accessable therefore nothing was recovered from it.  

0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation