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01-14-2017 10:40 AM
Need to know if issue can be fixed have thick white vertcal line going down the screen and cannot see everything that is displayed because of that. The screen has not been cracked or anything it was stored away in box and do not know what has caused it. Please help
01-14-2017 04:44 PM
Allow me to welcome you to the HP forums!
Since this is a built-in screen, there is not a lot you can do if it goes bad.
If there is a video port on the PC, you should connect an external monitor and see if the vertical line also appears on that monitor. IF it does, that means the video chipset has gone bad, and that could be very expensive to replace.
If the line does not appear, that means your screen is going out -- and while that's not as expensive to replace, if your PC is no longer under warranty (which I presume is the case), you should try to get a repair estimate before having the work done.
Here is information on Certified HP Service Centers: http://www.tufitech.com/how-to/fix-failure-configuring-windows-updates/
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