Note on archived topics.
07-22-2016 05:48 AM
I posted a msg regarding a possible IRQ problem and missing internet connection. Received a PM to call a number, did so and worked with a person from Skyfill who told me my warranty was expired. My computer shows that I have 6 months left but the help person disputed that; so I paid for assistance to get computer internet connection fixed. How do I dispute the warranty coverage?
07-22-2016 07:14 AM
To the best of my knowledge HP provides PC support in house.
I have never heard of "Skyfill".
I think the "PM' you received may have been part of a scam.
You should have been calling an HP phone number for support.
07-22-2016 01:06 PM - edited 07-23-2016 02:27 PM
I am afraid you might have felt victim of FAKE support. HP usually does not send PM users directly especially without proor notification. This forum is public, everybody can PM users and write. However, legitimate support is from
I guess you may contact your bank for assistance on getting back your money from the fake support. Do check your computer for the presence of strange programs installed and check for threats/malware/backdoors.
HP employees - they have HP icon next to the name
Experts - usually non-HP Inc. employees but approved from HP knowledable guys
Simple Google search reveals that Skyfill is company that provides services >> https://skyfill.net/contact-us.html but this company is not HP.
I cannot guarantee anything but I have notified HP internally about this potential incident. Please, let me know if I can assist you further.
**** Please, hit the button to mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !
I am not employed by HP Inc. I express personal opinion only. **** HP Expert **** I work in IT and cyber security