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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 01:17 PM

HP Recommended
Product: HP Envy Beats All in One PC
Operating System: Microsoft Windows 10 (64-bit)

I am trying to use the built in webcam on my HP Envy Beats All in One PC and my face is all washed out bad no matter if the blinds are drawn or wide open with great natural light.  I want to use my webcam to to makeup videos so it's important the audience can see my face naturally and how it changes as I apply makeup.

5 REPLIES 5

‎05-14-2017 04:17 PM

HP Recommended

Hi @StrawberrySue

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having an issue with the webcam video quality.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the webcam was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2pzDiUX

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎05-15-2017 04:05 PM

HP Recommended
I have only recently started using my built in webcam so I am not sure if it's been working normally.

No software or hardware changes recently.

Just looked in the camera settings to see if there was any thing to adjust my washed out face.
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‎05-15-2017 05:13 PM

HP Recommended

Hi @StrawberrySue

 

Thank you for the information.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2pzDiUX

 

Let me know how it goes.

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎05-16-2017 05:38 AM

HP Recommended
You already sent me that website and it didn't help.
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‎05-16-2017 02:21 PM

HP Recommended

Hi @StrawberrySue

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2rnG5Oz

 

Let me know how it goes.

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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