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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2017 02:29 AM

HP Recommended
Product: HP Notebook - 15-ay104nx
Operating System: Microsoft Windows 10 (64-bit)

When I open my laptop with windows 10 OS, I click This PC but it will not open and it hanging and not responding, I cannot see all my files in the computer drive since it is not opening,

 

Please help me

1 REPLY 1

‎05-23-2017 07:24 AM

HP Recommended

Hi! @MarceloJ, Welcome to HP forums.

 

I understand your PC keeps freezing and won't respond to any inputs.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes to your PC?

 

Try performing BIOS default on your PC and check if it helps.

 

To boot into BIOS turn on your PC keep tapping the F10 key you will load into BIOS.

 

From the main or file menu select restore defaults. Select yes to confirm.

 

Press F10 to save changes and exit.

 

Also, try running system diagnostics on your PC and let me know the results.

 

Refer this article to know how to run system diagnostics on your PC.

 

Refer this article to further troubleshoot locks up or freezing issue with your PC.

 

 

Let me know if this helps.

 

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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