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11-27-2013 10:38 AM
Hi KIKEGLEZ, sorry to hear that you are having issues with your Laserjet printer not working with Windows 8.1. I was just wondering, have you attempted to download and install the updated driver for the printer on Windows 8.1? If not here is the link for the driver download. Please select Windows 8.1 in the drop down and click on Next. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=439320&
If this does NOT resolve the issue, please let me know and I will be happy to do more research on the issue.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
01-03-2014 01:19 PM
I installed Windows 8.1 on my laptop (HP Pavillion g7) and my HP Laser Jet 1020 does not work. I idownloaded/nstalled all the newest drivers and even though troubleshooter says the printer is working fine, nothing goes to the printer. Can you help?
01-15-2014 01:23 PM - last edited on 02-24-2017 02:48 PM by OscarFuentes
Hello drvinny. Thank you for posting on the HP Forums. I understand your Laserjet 1020 is not functioning correctly on Windows 8.1.
First, I would like you to uninstall the printer software. To do this, please reference this website: Uninstalling the Printer Software
Please ensure you follow the Windows 8 method to uninstall the printer software, as indicated in the document I just provided. Afterward, reinstall the printer software. Download and install this printer software: HP LaserJet Full Feature Software and Driver
Once this is completed, the printer should be fully functional. Please respond with your results. I'm only here to help!