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Student
Posts: 1
Member Since: ‎10-31-2013
Message 1 of 1 (380 Views)

windows 8.1 fails to install

[ Edited ]

Windows 8.1 Pro fails to install. It shows a black screen and is not responsive to mouse or keyboard.

Product name: 23-d060qd

Product number: C1A83AV#ABA

Serial number: {personal info removed}

Windows 8 Pro 64-bit

 

Event Viewer Show:

Log Name:      Microsoft-Windows-Dhcp-Client/Admin
Source:        Microsoft-Windows-Dhcp-Client
Date:          10/31/2013 5:18:41 PM
Event ID:      1001
Task Category: Address Configuration State Event
Level:         Error
Keywords:      (1)
User:          LOCAL SERVICE
Computer:      Hildegard-HP
Description:
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x1617319515CD.  The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
    <EventID>1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>3</Task>
    <Opcode>75</Opcode>
    <Keywords>0x4000000000000001</Keywords>
    <TimeCreated SystemTime="2013-10-31T21:18:41.002128900Z" />
    <EventRecordID>589</EventRecordID>
    <Correlation />
    <Execution ProcessID="972" ThreadID="1460" />
    <Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
    <Computer>Hildegard-HP</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="HWLength">6</Data>
    <Data Name="HWAddress">1617319515CD</Data>
    <Data Name="StatusCode">121</Data>
  </EventData>
</Event>

 

TeamViewer can see ther black screen upon login, so I know Internet connection is present.

 

Please advise.

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