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07-18-2014 08:01 AM
Windows 8.1 has started waking from sleep very slowly. The lock sreen appears immediately but after a mouse click the screen is blank for a long period 30 - 45 seconds before the login screen appears. Sometimes the lock screen appears again and this time after a mouse click the login screen appears immediately. This started after an HP chat session were we were trouble shooting a problem with Yahoo Mail performance. This PC has the HP installed 16G SSD cache.
07-21-2014 12:27 PM - last edited on 03-07-2017 02:26 PM by OscarFuentes
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I understand that you are having issues waking your computer up from sleep mode in a timely manner. You stated that this issue began after doing some troubleshooting in through the chat concerning your Yahoo Mail. Do you happen to remember what is was you did to resolve the issue as I would not want to undo that.
I am providing you with an HP Support document: Resolving Problems with Sleep and Hibernate Modes (Windows 8), which has steps to resolve many Sleep and Hibernation issues. Do not worry about the fact that the document states Windows 8 it is the same for Windows 8.1.
You can also try the steps I have set out below to see if we can reset your Hibernation:
Step 1. At the Tiles Menu type "command prompt"
Step 2. Right-click on Command Prompt and select Run as administrator
Step 3. Type "powercfg /h off"
Step 4. Restart the computer
Step 5. At the Tiles Menu type "command prompt"
Step 6. Right-click on Command Prompt and select Run as administrator
Step 7. Type "powercfg /h on"
Step 8. Restart the computer
***The above steps have turned your hibernation off and then on again creating a new hiberfile.sys file for you.
Please re-post if you still require additional support with the results of the document and steps I have provided, as well as the steps that you did with the chat if you could. Thank you for posting on the HP Forums. Have a wonderful day!
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