Note on archived topics.
01-09-2017 11:04 AM
hi and thank you
hp support did tell me once a year or 2 recover intire computer with the hp recovery dvds that i got
so i did that but this time
my window updates just keep running and nothing
so i figured i would do it again
and same thing
Model #: h8-1280t
Product #: QC461AV#ABA
Software Build #: 12NA1MCW604#SABA#DABA
Service ID #: 010-717
01-09-2017 11:20 AM
Allow me to welcome you to the HP forums!
Problem: Depending on how long since you have done Windows Updates in Win7, or if this is a new or clean install with NO updates having been run, Windows Update will appear to sit there with 0% downloaded indefinitely.
Background: The Servicing Stack Update (SSU) was taking an extremely long time to scan for updates, find the hundreds needed, and sort them into the proper sequence for downloading and installing.
Fix: Install the most current version of the SSU, then install the Juoly 2016 Cumulative Update, and reboot.
NOTE: On a new, or reinstall, of Win7, SP1 must already have been applied for this fix to work.
Process: These steps need to be followed exactly in order ...
1) Download the latest SSU KB3177467 (this replaces KB3020369) to a flash drive
2) Download the latest Cumulative Update KB3172605 (July 2016 Rollup) to a flash drive
3) Stop the Windows Update service:
Open a command window and enter: net stop wuauserv
4) Double-click the KB3177467 file to install it (may have to reboot after this is done)
5) Double-click the KB3172605 file to install it
Note: If this KB does not install, then have to download and install KB3138612:
Then, reboot and retry installing KB3172606
6) Reboot the PC
7) When back in Windows, restart the Windows Update service:
Open a command window and enter: net start wuauserv
Note: Windows might have already restarted that service, and will tell you it's already running when you attempt to manually start it
😎 Once it starts running, it should take only a short time for Windows Updates to find new updates and download them.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
01-09-2017 11:21 AM - edited 01-09-2017 11:50 AM
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01-09-2017 11:28 AM
Here is the link to the Microsoft windows forum discussion on how to get W7 update to work again.
I had the same issue as you, and this worked just fine for me. I did not even have to go to the advanced discussion.