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lancet123
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wont recover

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envy all in one 24-n014
Microsoft Windows 10 (64-bit)

hat a shut down during a refresh now all i get is the following msg even after trying to reform.

 

  The computer restarted unexpectedly or encountered an unexpected error.windows installation con not roceed. To reinstall windows,click ok to restart the computer and then restart the instalation.

 

does this no mattrer  what i try. ran all test and eveything passed

 

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Riddle_Decipher
HP Support Agent
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@lancet123

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand the computer isn't reinstalling the windows after it crashed during the installation recently,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Did you attempt reinstalling windows using the retail copy of the windows or the HP Supplied recovery partition by tapping on F11?

 

While you answer that, since all the hardware tests have passed, it confirms that it's not a hardware failure and therefore,

All you have to do, is attempt to reinstall the windows using the HP Recovery manager via the recovery media,

If you haven't created one on your own, you may obtain one from HP: Click here for the details.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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lancet123
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tried to order recovery disk but web link goes to a bad gateway when you hit next after input of information

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Riddle_Decipher
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@lancet123

Thank you for the update,

I appreciate your time and efforts,

 

That's weird but thank you for notifying me about the same as I'll have the concerned team get that checked ASAP,

Meanwhile, you could contact HP to order one via phone:

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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