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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-23-2016 02:38 AM

HP Recommended

TWP_20160923_00_50_26_Pro.jpghis is what I get when I turn on my phone, and I am unable to take any other action. What can I do?

 

3 REPLIES 3

‎09-23-2016 03:11 PM - edited ‎09-24-2016 05:08 PM

HP Recommended
Spoiler
 

 I received the very same error. The instructions for hard resettng lumia does not work on this one. Need to find the button combination for hard resetting a troubled x3.

 

2016-09-23 19.09.14.jpg

 

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‎09-28-2016 09:07 AM

HP Recommended

Hi all,

Please use the WDRT to recover your devices to the Anniversary update: https://support.microsoft.com/en-us/help/12379/windows-10-mobile-device-recovery-tool-faq

 

This should fix the problem.

-Chris

I work for HP.
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‎11-29-2016 08:44 AM

HP Recommended

I have the same issue as the original post.  I was trying to set up insider builds and on the reboot I am now stuck in a loop that cycles between the HP logo and the "Bitlocker recovery" screen as in the above post.  I cannot access the "thuderbolt/gear" screen so I can't get access to WDRT.  Power+Volume Up gets me to HP-Bitlocker cycle.  Please advise.  Any help greatly appreciated.

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