01-15-2017 07:58 AM
It is definitely a Bluetooth issue. I gave up and moved all the files from the SD card to the internal storage and removed the SD card. It is a shame that this issue is not solved by HP. It’s a great Phone, but I’m thinking to drop the device and go back to an Android Phone. Sorry HP, we paid top dollar (in my case Euro’s) for this Phone but I’m really disappointed in the silence at you side for solving this problem.
01-15-2017 10:06 PM
Intellimouse & rush_edward may be right.
I've turned off my bluetooth service. since, i no longer have the sd card was removed error. it has been 24 hrs now. hopefully it stays that way. normally, the error comes on 3-8 times a day.
I rather have the SD card and live without the blue tooth.
01-16-2017 07:25 AM
01-17-2017 08:06 PM
01-18-2017 07:57 AM - edited 01-18-2017 07:59 AM
I see your post about Elite X3 on HP Forum, regarding Unexpected ejection of the SD Card.
Did the firmware update resolve the issue for you?
What firmware version and how did you update? Did you get it through the Windows update or did you happen to use the Windows Recovery Tool to reimage the device.
Please help with an update. Appreciate your help and time. Thank you.
01-18-2017 08:21 AM
Spoke too soon. Even though it seemed to have decreased in frequency, the next day after posting it occured 3 times in a span of a few hours. All occurred while phone was laying untouched on a tabletop. I have opened a case with support with detailed description.
01-18-2017 08:37 AM
Incredible response time! Less than five minutes after opening a case received a call and will be receiving a new sim tray tomorrow. I must admit that in all the companies I have worked with on issues I have never had this rapid a response after submitting an online support case, Kudos to HP. Hope the new tray will make a difference. Will report my experience once I use it for a few days.
01-18-2017 10:17 AM
The newest firmware did not resolve this issue.
If bluetooth is switched off, i have no prolems. That my solution right now.
As soon as bluetooth is activated, and my Garmin Fenix 3 is connected to the phone, the issue with the SD card starts again.
I also recognised, that first the Garmin works, if i reactivate it from the background, the app hangs.
If i terminate the app, a few seconds after the SD gets dropped.
The Garmin App works perfekt if bluetooth is deactivated. So also the app is not faulty, but if the apps tries to connect via bluetooth the problem appers.
I am waiting for the next firmware, and really hope that such a big error on a phone for nearly 900 € gets fixed.