10-19-2016 10:25 AM
I am trying to gather data so we can debug some of the issues you are seeing. If you have witnessed a reboot/freeze can you share what you were doing at the time and the OS build and Firmware revision number?
You can find these two numbers under Settings > System > About > More Info
I work for HP.
10-19-2016 11:52 PM
10-20-2016 08:45 AM
I am currently on OS Build: 10.0.14936.1000 with Firmware Build: 0002.0000.0007.0088. I have three major issues contributing to crashes:
1.) If any of my contacts have more than 500 messages in the last sync month (with syncing only set to a month in messanger) the device freezes on every new message from that user.
2.) If I use Facebook contact sync with my outlook contacts, I have to reboot (prior to crash) in order to get my contacts to link when manually linked and before any of those contacts send me a message. If a Facebook contact and Outlook contact are linked, and I do not manually reboot prior to receiving a message, instant freeze/crash from that user.
3.) If I dock and undock I get two errors that do not lead to crashes, but require reboots. First error, is failure of notification bar. The bar and the back button no longer work correctly after undocking. Second error, messages fail to send/receive. They will show like they have sent on sim 1 or sim 2, but do not display a date/time. Then when rebooting all sent messages disappear, and all messages are received on reboot.
GOOD LUCK WITH ALL THAT HP. At least I can diagnose the world since I have 90% of features shut off to keep the phone working.
10-24-2016 02:00 PM
I have just received a firmware Update via Windows Update.
I hope this fixes some issues. I also have a problem with the SD Card.
I will report, if I can say, if it better.
Does anyone know, where to find a Version history for the firmware updates?
10-25-2016 08:16 PM
11-03-2016 07:20 PM - edited 11-03-2016 07:30 PM
After this new firmware update my phone started crashing and rebooting more frequently to a point i just couldnt use it. Than i did a factory reset and restored my backup again and it was working fine for over a week now.
This time i did not logged in to skype preview and facebook and facebook messenger apps and started using and it was fine. Then a week and half later i have decided to login to facebook and facebook messenger ... that is it frequent freezes started again to the point I started missing all my important calls and text messages.
Also what i have noticed in the past which i didnt try now was if i take out AT&T SIM from the phone and leave my other SIM which was issued by a service provider in India it was working fine. No issues. As soon as i plug in AT&T SIM, it used to start to freeze frequently. Now since phone was working fine until I logged in to Facebook account, I didnt needed to try that. I tried uninstalling facebook and facebook messenger apps both but still freezing continued after that.
So it could be coinsidence that the phone started freezing around the same time I have decided to use those apps too. While the phone was working fine for last one week and half I didnt use any kind of PIN security or finger print or iris authentication etc. When it freezes the apps will be showing live tiles etc but screen freezes so I cannot do anything on the screen and gradually touch button bar at the bottom stops vibrating and stop responding soon afrer and then only option left will be is to reboot the phone.
Hope this will help HP and/or Microsoft to figure out this problem before this 1% user base will run away from Windows Mobile platform. You guys did a great job with the OS and the device but with these issues you are leaving no options to defend the platform with Enterprise users and Decision makers in the enterprise market to even try these devices.
I really appreciate if you guys will ramp up the effort to fix this and bring confidence on this platform and the device. Just for your information this freezing issue is happening more on HP device but also happening randmly on Lumia 950xl as well. I feel Windows 8.1 Phone OS was solid compared to Windows 10 mobile in its current state. Forget about insider builds but what ever build is out there in production should be solid.
11-04-2016 06:13 AM
Today I noticed a lot of freezes pre-install of Windows Insider Build 14959. I am not sure what happened right when this build was announced that would make the phone constantly crash on all text messages and heavy app use, but here is hoping the update fixes issues. Prior to this build being announced I was having about a week of stable phone use.