03-14-2017 01:09 PM
03-14-2017 01:34 PM
Thanks mhaddad87. i have had to do this more than 10 times already. i recently went in to the MS store and they told me they would do it also - they said it was different if they reset it. this was done on thursday of last week. it was fine for about 2 hours and then went back to brick.
i have not tried the other suggestion of the fingerprint scanner etc.
03-14-2017 10:00 PM
I've now been 1 month without a freeze. Here's what I've done and not done.
- Used the Windows Mobile Device tool to totally reset my device.
- I've NOT configured Iris or Fingerprint scanning or Hello at all.
- I let the battery run down to 20-25% before charging - this normally takes 2 days for me - but it's running well.
I have only one SIM card in it right now - but next week while on vacation will be installing a 2nd SIM card as well. (taking a spare Dual SIM phone just in case this fails).
03-16-2017 07:57 AM
A recent firmware version was release (v02.0.26.118). There were a number of improvements to stability. My suggestion is to use the Windows Device Recovery tool (https://support.microsoft.com/en-us/help/12379/windows-10-mobile-device-recovery-tool-faq) to install a fresh image onto your device.
Please let us know if this works!
I work for HP.
03-16-2017 01:42 PM
thanks for the suggestion. i have tried this without any change at all.
is there something i can do? this is unusable in its current condition.
i have had to reset the device 15-20 times already today. basically after any text comes through it freezes and then crashes or turns itself off.
03-17-2017 05:47 PM
Been three days since I received the new SIM tray, so, figured I would report.
A ton better. It was freezing 30-40 times a day at the most inopportune moments. However, it is still freezing. Now, about three times a day. So, not while I am using it, just when it is sitting idle. Every time I plug it in - Dock or cable - it will freeze within about 10 minutes.
I have firmware version 0002.0000.0026.0118. I am assuming that is the same version you posted?
03-19-2017 06:29 PM
spoke with HP finally on Friaday (after they had not contacted me back for 7 days).
they are looking into my issues.
i have had the new card tray for 3 weeks