02-26-2017 08:38 PM
Following the download of 15043 and the .23 firmware update my Elite x3 requested a reboot. Upgrade appeared to proceed normally and then the device went into a reboot loop at the initial HP logo. As long as it is powered on it will continually cycle on approximately 10 second cycles.
I'm currently attempting leaving the device powered off for 24 hours. I hesitate to attempt device recovery because I have a week of photos that apparently were not all syncing to OneDrive suddenly as of a week ago.
If my only option is to use the Microsoft Device Recovery Tool is there any way to get my photos off the device first? They are all stored on internal storage.
02-27-2017 10:21 PM
02-27-2017 10:41 PM
I will update if I find out anything. Right now I'm focused on trying to get my pictures off. I'm fairly confident a hard reset using either the Windows Device Recovery Tool or using the button sequence on the phone itself to hard reset would get me back up and running.
Unfortunately both of those options wipe all data.
02-28-2017 07:30 AM
03-06-2017 10:14 AM
Still running on a temporary phone waiting to hear from HP. Looking for some way to get the data off the card before resetting the device. HP confirmed they would replace the device under warranty when I was ready but nothing yet on any way to get the data off.