Post new question
Question
Reply
 
Highlighted
Tutor
Posts: 4
Member Since: ‎05-08-2017
Message 1 of 38 (1,841 Views)
Accepted Solution

NEW BUG IN LAST UPDATE

Product Name: HP Elite 3X
Operating System: Microsoft Windows 10 (64-bit)

After the last update of the system, the switching off button freezes up and also doesn't switch off the screen. After rebooting the phone it temporary begins to work.  Please check and correct the bug urgently or help to resolve my problem. Permanently working screen rises power consumption and drastically decreases battery life.

Accepted Solution

Re: NEW BUG IN LAST UPDATE

I have the same issue from time to time the screen goes black and only turn on/off result. But after reboot and some time, AGAIN. This few days ago after last update (I think)

View solution in context
Intern
Posts: 11
Member Since: ‎04-26-2017
Message 2 of 38 (1,814 Views)

Re: NEW BUG IN LAST UPDATE

[ Edited ]

I have the same problem on latest Windows 10 Mobile Creators Update version 10.0.15063.251. I'm using Wallet Folio Case and every time I want to close case I have to look if the screen is off. This is serious problem because screen after closing the case could be on for example for few hours! I already know that there is a problem but many people do not know. Please fix this problem. Thank you.

Intern
Posts: 87
Member Since: ‎05-05-2017
Message 3 of 38 (1,792 Views)

Re: NEW BUG IN LAST UPDATE

I had the same problem. Put the folio case on. Everything was fine I thought. It was working fine for a while. Then I tried to us the phone screen was black. Did finger print and nothing. You could feel the vibration to come on but nothing. Had to hold down power, volume up and down to get phone to work again. THIS UPDATE IS TRASH....
Top Student
Posts: 1
Member Since: ‎05-09-2017
Message 4 of 38 (1,723 Views)

Re: NEW BUG IN LAST UPDATE

I also have this problem, the screen doesn't fully turn off and this applies whether the phone is in the case or not. Turning the phone off/on does seem to cure the problem but based on my observation only for a few moments until the screen next tries to time out and shut off at which case the wallpaper image remains clearly visible albeit with brightness reduced.

Intern
Posts: 87
Member Since: ‎05-05-2017
Message 5 of 38 (1,720 Views)

Re: NEW BUG IN LAST UPDATE

Sound like a feature on Android called always on display. But my knowledge the X3 doesn't have that feature.
Tutor
Posts: 2
Member Since: ‎05-10-2017
Message 6 of 38 (1,678 Views)

Re: NEW BUG IN LAST UPDATE

Can confirm the same bug with the latest update on my elite x3. Whats worse, sometimes the screen stays black and the phone is of no use.

 

The only workaround is to hold the power button for several seconds to restart the phone.

 

HP, this is annoying. Fix please?

Top Student
Posts: 2
Member Since: ‎05-11-2017
Message 7 of 38 (1,605 Views)

Re: NEW BUG IN LAST UPDATE

I have the same issue from time to time the screen goes black and only turn on/off result. But after reboot and some time, AGAIN. This few days ago after last update (I think)

Tutor
Posts: 4
Member Since: ‎02-28-2017
Message 8 of 38 (1,582 Views)

Re: NEW BUG IN LAST UPDATE

And i confirm the same bug with the latest CU-update on my x3.
Intern
Posts: 87
Member Since: ‎05-05-2017
Message 9 of 38 (1,508 Views)

Re: NEW BUG IN LAST UPDATE

This is the worst update for the X3. Phone is slow, keyboard dups letters, touchscreen doesn't respond sometimes (touch is off), video playback choppy, etc.....
Intern
Posts: 87
Member Since: ‎05-05-2017
Message 10 of 38 (1,505 Views)

Re: NEW BUG IN LAST UPDATE

Wish I could go back to Anniversary update. Mote stable...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation