Post new question
Question
Reply
 
Highlighted
Intern
Posts: 24
Member Since: ‎01-04-2017
Message 1 of 2 (319 Views)

X3 Elite phone. The SD card is disconnecting and phone is blocking on a black screen 1-3 times a day

[ Edited ]
Product Name: Elite X3

Hi. I do have the the 2 issues I posted on subject line. Checking the forum have seen the first was reported almost a year ago, but I didn't see a solution so far. I have to reset the phone to access the card again. It started after the last win 10 update, I think was around the end of April. Since then I have also the phone blocking on a black screen. Could happen once or 3 times a day, randomly. The only way of getting back the phone is another reset. Quite annoying. Can anybody point me a solution? Many thanks. 

Reply
0 Kudos
Honor Student
Posts: 2
Member Since: ‎05-26-2017
Message 2 of 2 (272 Views)

Re: X3 Elite phone. The SD card is disconnecting and phone is blocking on a black screen 1-3 times a

Experiencing the same issues with 4 devices I am managing at work; any help from HP would be greatly appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation