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Student
Posts: 1
Member Since: ‎03-19-2017
Message 1 of 2 (210 Views)

elite X3 does not show up in file explore on my dell laptop when connect with usb-c cable

Product Name: Elite x3
Operating System: Microsoft Windows 10 (64-bit)

Laptop: Dell

Operating System: Windows 10 64 bit English

 

Elite X3 does not show up in file explore on my dell laptop when connect with usb-c cable. It was working before I updated my Windows 10 on the laptop.

On Laptop - In Device Manager under Portable Device HP Elite x3 is showing with a warning (yellow triangle)

I try to do an Update Driver Software. But it was not working. See attach picture.

 

Thank you,

Kai  Elite x3 driver update.PNG

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Master's Graduate
Posts: 546
Member Since: ‎11-17-2008
Message 2 of 2 (163 Views)

Re: elite X3 does not show up in file explore on my dell laptop when connect with usb-c cable

Hello,

This is very strange.  One suggestion I have is to download the Windows Device Recovery Tool https://support.microsoft.com/en-us/help/12379/windows-10-mobile-device-recovery-tool-faq

 

This should install the drivers for you.

-Chris

I work for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation