Post new question
Question
x3 Elite SD card keeps on disconnecting!
Replies (159)
Reply
 
Intern
Posts: 20
Member Since: ‎03-03-2017
Message 11 of 160 (734 Views)

Re: x3 Elite SD card keeps on disconnecting!

I solved my problem adding a thin piece of plastic to the SIM cards I use on the device.

Details: https://h30434.www3.hp.com/t5/Elite-x3/HP-Elite-x3-Software-Update-Notice-v2-00-26/m-p/6068704#M1260

Intern
Posts: 53
Member Since: ‎03-09-2017
Message 12 of 160 (726 Views)

Re: x3 Elite SD card keeps on disconnecting!

Interesting as they just contacted me and want to send yet another tray. I have no problem with the SIM. That never fails. Only the SD card disconnect.

Tutor
Posts: 12
Member Since: ‎04-15-2017
Message 13 of 160 (696 Views)

Re: x3 Elite SD card keeps on disconnecting!

I have been having this problem daily 2-4 times a day for months, assumed it was because I was on preview version of w10.
Have now switched off NFC, will see if that works as I dont use nfc anyway, Hp do need to fix though. Also wondering when I can get the firmware update (5th) now creators update is official as I have not been able to.
Tutor
Posts: 12
Member Since: ‎11-30-2016
Message 14 of 160 (640 Views)

Re: x3 Elite SD card keeps on disconnecting!

yesterday I did receive a new simcard holder and still the same issue, disconneting without touching the device.

Did stop using BT and no change problem persist.

Intern
Posts: 53
Member Since: ‎03-09-2017
Message 15 of 160 (627 Views)

Re: x3 Elite SD card keeps on disconnecting!

I'm still working with an L3 Tech. Was sent another new device but still having the same disconnect issues. Anyone else seeing a correlation with calendar reminders and disconnects?
Intern
Posts: 36
Member Since: ‎10-18-2014
Message 16 of 160 (614 Views)

Re: x3 Elite SD card keeps on disconnecting!

my problem resolved after uninstalling fitbit.

Tutor
Posts: 11
Member Since: ‎03-09-2017
Message 17 of 160 (608 Views)

Re: x3 Elite SD card keeps on disconnecting!

So I have disabled NFC and not had any random SIM errors, however my screen goes blank and phone completely locks up on occasion.  I believe this may be related to the Windows Insider updates, but I'm not sure.  A soft reboot fixes the issue but it does always ask if I want to scan the SD card.  I'm not sure if the SD card is the issue or not.

 

Has anyone disabled the NFC and still received the SIM errors? 

 

Is anyone NOT on the insider update track getting the blank screen on their phone and it locking up, requiring a reboot?

 

Thanks!

Mike

Tutor
Posts: 12
Member Since: ‎04-15-2017
Message 18 of 160 (598 Views)

Re: x3 Elite SD card keeps on disconnecting!

Ok, update since turning off nfc I have not had a single incident since so it's definitely something to do with the nfc function messing up the sd card so if you dont use nfc turn it off.
Creators update release currently installed.
Intern
Posts: 53
Member Since: ‎03-09-2017
Message 19 of 160 (591 Views)

Re: x3 Elite SD card keeps on disconnecting!

Turning off NFC, TTP and Bluetooth had short term effect for me. Within 2 days they were back even with all of them off.

Tutor
Posts: 12
Member Since: ‎04-15-2017
Message 20 of 160 (587 Views)

Re: x3 Elite SD card keeps on disconnecting!

Haven't ever switched Bluetooth off, never been an issue, have got latest firmware and new creators update, everything is running very well and faster than before with not a single crash or problem so far. Might switch nfc back on and see if it's takes my SD card out again.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation