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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2017 07:56 AM - edited ‎03-30-2017 08:48 AM

HP Recommended
Product: Zbook
Operating System: Microsoft Windows 7 (64-bit)

There was a huge thread on people having issues with the usb ports on their Thunderbolt 3 dock randomly not working.  Lots of comments about updating drivers, etc...but no consistent resolution.  I couldn't reply there so figured I'd post the fix here.

 

It's pretty simple, and I saw it in the troubleshooting guide for it.  For whatever reason, sometimes it just doesn't link up to it.  Good practice is to either remove the dock, then shut down.  Or shut down, then remove the dock.  Going into sleep or hibernate mode and THEN removing the dock (or connecting it when it's already in sleep or hibernate) seems to cause issues.

If something happens and you notice the USB devices connected to the dock aren't showing up, shut down the computer, and then push the button to restart but hold it down for 15 seconds to perform a "hard reset".  The lights will flash for a second and then go dim again.  Then push the button normally to start it up and everything will work fine.  I've had it work in less than 15 seconds but may be depending on your specific system.
This temporarily disconnects the internal battery to fully reset the computer.  Then it'll find all the USB devices connected again.

So, it's a pretty easy fix, hope it helps!

1 REPLY 1

‎03-30-2017 08:04 AM - edited ‎03-30-2017 09:01 AM

HP Recommended

Hi,

 

The section you made that post to is where members  create threads to request assistance. 

 

It is not a website for tips and tricks.

 

I will move it to the Your Voice section. You will notice that there are threads with a similar intent residing there.

 

It will stil be found if someone searches for the same issue on the internet.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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