Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Top Student
Posts: 3
Member Since: ‎05-28-2016
Message 1 of 2 (485 Views)

*FIX* Thunderbolt 3 dock usb not working

[ Edited ]
Product Name: Zbook
Operating System: Microsoft Windows 7 (64-bit)

There was a huge thread on people having issues with the usb ports on their Thunderbolt 3 dock randomly not working.  Lots of comments about updating drivers, etc...but no consistent resolution.  I couldn't reply there so figured I'd post the fix here.

 

It's pretty simple, and I saw it in the troubleshooting guide for it.  For whatever reason, sometimes it just doesn't link up to it.  Good practice is to either remove the dock, then shut down.  Or shut down, then remove the dock.  Going into sleep or hibernate mode and THEN removing the dock (or connecting it when it's already in sleep or hibernate) seems to cause issues.

If something happens and you notice the USB devices connected to the dock aren't showing up, shut down the computer, and then push the button to restart but hold it down for 15 seconds to perform a "hard reset".  The lights will flash for a second and then go dim again.  Then push the button normally to start it up and everything will work fine.  I've had it work in less than 15 seconds but may be depending on your specific system.
This temporarily disconnects the internal battery to fully reset the computer.  Then it'll find all the USB devices connected again.

So, it's a pretty easy fix, hope it helps!

Reply
0 Kudos
Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 2 (471 Views)

Re: Thunderbolt 3 dock usb not working

[ Edited ]

Hi,

 

The section you made that post to is where members  create threads to request assistance. 

 

It is not a website for tips and tricks.

 

I will move it to the Your Voice section. You will notice that there are threads with a similar intent residing there.

 

It will stil be found if someone searches for the same issue on the internet.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation