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03-27-2017 08:55 PM
03-28-2017 06:14 PM - edited 03-28-2017 06:15 PM
Hello, @confuser11 – Hope you are well
Thanks for engaging in the HP Forums! I see by your post that you are experiencing issues with your Photosmart printer. I will certainly do my best to help you!
I understand that the 2-sided printing accessory is slightly broken and you are looking for repair options. Go to http://bitly.com/2oez1Cd and watch the video from 1.00 to 2.00. This very closely shows the duplexer and the rollers inside. Make sure the duplexer rollers in your printer and then one that is shown in the video matches.
If the issue persists, you need to contact the HP phones support to get the repair or upgrade options for your printer.
You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
I hope that answers your concern adequately. Let me know!
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I am an HP Employee
04-04-2017 03:09 PM
Thanks for your reply I'v already seen the two videos, you suggested. "NO help to me"
As far as HP Support NO help either... since HP NO longer service the C7280 all in one...
Their is NO paper jammed in the printer & the duplexer is not the problem & isn't damaged.
The problem is BEHIND the duplexer just some small paper guides came off & there's NO room to get in there to put them back on. I NEED something... parts break down information so I can disassemble what I need to, to put the guides back on or some easier fix
Thank for your guidance... but my heads getting sore hitting the wall. either I'm not getting thru or going to the wrong sites.
Next step YOU-TUBE.