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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-07-2017 11:06 PM

HP Recommended
Product: HP23es 23 inch display
Operating System: Microsoft Windows 10 (64-bit)

Anybody know how to get past first-level support?  I'm having a display problem which I'm sure is a physical problem with the display itself.  I can't find an avenue to escalate this beyond first-level, who are telling me to contact Dell to get a driver update.

2 REPLIES 2

‎05-09-2017 12:49 PM

HP Recommended

Hi @OzzieS

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

The_Fossette
I am an HP Employee

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‎05-10-2017 12:53 PM

HP Recommended

Thanks The_Fossette. I appreciate the help and look forward to hearing from my regional HP Support Team.

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