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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2017 11:58 AM

HP Recommended
Product: Probook
Can someone please let me know if this email I received was legitimately from HP?

From: alerts@alerts.hp.com

Critical Security Bulletin - Sep 06 2017

HPSBGN03561 rev.2 - HP Support Assistant Potential Escalation of Privilege (c05648974)

Products: Laptops and Hybrids, Desktops & Workstations, Tablets, Accessories

Description: HPSBGN03561 rev.2 - HP Support Assistant Potential Escalation of Privilege

Critical Security Bulletin - Nov 07 2017

HPSBHF03564 rev 1 - Synaptics Touchpad Driver Potential, Local Loss of Confidentiality (c05827409)

Products: Laptops and Hybrids, Desktops & Workstations, Tablets

Description: HPSBHF03564 rev 1 - Synaptics Touchpad Driver Potential, Local Loss of Confidentiality


It seems real and if so, does this mean my laptop has been compromised or that I should be careful as others have been?

Thank you.
2 REPLIES 2

‎11-16-2017 12:41 PM

HP Recommended

@Charlottehird

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎11-18-2017 08:08 AM

HP Recommended

yea i got same thing. every computer they made on lists. Could not figure out which one was mine. 2 could be ???? when i asked for more info from email they sent me a sorry you unsubcribed. so i got no where and it sounds important. then now im unsubscribed too. gees i even got that blue HP ? on my tasb bar for what GEES lousy get it together

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