• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2010 09:42 PM

HP Recommended

Dear CEO
I included the pictures of my laptop and the box as I received them last week to the case manager  after sending it to be fixed to your repair station as I was directed , hope you will be able to solve this shameful issue I never expected this treatment for a well known company as HP , I really don't know why would one do this to some one's device!! he did not like his name ?!! this really something to be taking care off .
I just want you to picture this  in your mind , you send a laptop with a loose letter in the keyboard and come back to you with out the letter and with a cracked screen as you can see in the pics  case number( 7501654757 ) to whom want help since they offered me 25% of the repair cost , how funny I pay from my own pocket for there mistakes and mess handling , it's not the money or the lap top it's simply  WHY??!!!

Also they claimed they took pics as the got the lap top and when I asked for the pics they send the pics I send them ! how brilliant people working there ........

This should nt be pay back for a loyal customer with five lap tops from HP .
thanks for your understanding and for your time .
Hussam

1 REPLY 1

‎10-12-2010 06:08 AM

HP Recommended

Welcome to the HP Consumer Support Community. This is a forum to share feedback and give suggestions relating to the community. If you have additional or direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

Thanks!


  • Clicking the "Kudos star" to the left is a great way to say thanks!

  • When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

Rules of Participation
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.