Terrible aftersales service from HP

[Nightmist]

Hi,

I Ravi Sonwane, purchased a HP Compaq Laptop Model no - CQ45-137TX Serial number CND8293BQD on 10th January 2009 from BABA Computers Camp, however the AC Adapter of this Laptop stopped working on Saturday 31st Jan 2009 so i visited your service center located at Kothrud on 2nd Feb 2009 where your engineer checked the Laptop and informed that the Part will be available in Minimum 3 days and i was given case number 2605548650 and Token number as 10905. So as per your engineer's Statement i called on the 3rd day i.e 05/Feb/2009 at 12.30pm and i was informed on call that the Parts arrive at the service center after 1.30 pm and if the part comes i will be updated, i did not receive any update on that day. I called at 2.00pm on 6th Feb 2009 and your receptionist informed me that he part is unavailable and whenever it is available i will get it. Is this called a good after sales service???? Its not more then a month also and parts of this laptop are turning defective!!!!!!! I am unable to use this Laptop from last Monday!!!!! i purchased it as i needed it for my work, but now it is of no use!!!!!! I can understand that it is a thing and can go bad, however i cant understand that why cant i get this Part????????? I spoke with a person at your center who said that he is a Team Leader over there and said that there is Shortage of Adapters all over India, so does that means that HP has stopped manufacturing AC Adapters for this Laptops. I already own a laptop from HP and this is my second laptop from the same brand, however this aftersales service has put me off from buying HP Products. One more question on mine is IF YOU CANNOT GIVE AFTERSALES SERVICE WHY IS HP SELLING THIS PRODUCT IN MARKET???????????? I have also logged a Complain on HP site and the Case number is - CCHSAP191936

Thanks & Regards,

Ravi Sonwane

[WendyM]

Hi Ravi,

This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

http://welcome.hp.com/country/us/en/contact_us.html

This is a user-to-user community, and not a venue to receive directly help or feedback from HP.  If you have any further questions or concerns, please feel free to send me a Private Message.

Thanks!