Tried to verify my battery online for that recall- typed in the wrong city and can't redo it.

[Satisfaction13]

Okay, guys. Here's the deal.

I saw the battery recall email today, and attempted to manually check the battery on my HP 2000 by sending in my information via the link provided in said email. But I screwed up and typed the wrong city in the 'city' field (my address has changed recently, and I have evidently not yet made the mental leap).

I tried to redo the verification process on the same page, only to be informed that I couldn't send another verification order with the same serial numbers.

How do I get this fixed? The other fields are fine, it's just the 'City' field I messed up on. I tried to contact HP, but when I tried to submit my issue, the message wasn't sent because apparently my computer's warranty has expired.

I just typed in the wrong city, **bleep** it. But I need that verification to make sure my computer's battery isn't going to explode my legs while I'm trying to finish an essay.

I'm sorry if I posted this on the wrong board... none of the boards suggested really covered this problem.

[Omar-E · Accepted solution]

@Satisfaction13

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[Satisfaction13]

Okay. Thank you so much!