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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-17-2017 07:40 AM

HP Recommended

After I log in, I can see the cases in my views, and that the latest one is being updated, but I haven't received any email notifications and when trying to open the actual case, I receive the message: 

 

"Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections."

 

Apparently this is a common thing, as outlined here:

 

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/Unable-to-view-or-edit-cases/m-p/62362...

 

https://h30434.www3.hp.com/t5/Forum-Feedback-Suggestions/Unable-to-view-case/m-p/6180643/highlight/t...

 

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/Unable-to-view-or-edit-cases/m-p/62048...

 

https://h30434.www3.hp.com/t5/HP-Cafe-and-Lounge/Unable-to-view-case-information/m-p/6205749/highlig...

 

I've already tried emailing the HP Support help without any response. It looks like the only way to resolve the issue is by asking here so it can be expidited, so please help me get this resolved. I need to be able to get into these support cases to do my job. Thanks

2 REPLIES 2

‎08-17-2017 11:29 AM

HP Recommended

@ITWill89

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎08-28-2017 02:38 AM

HP Recommended

I have the same issue as the original poster, can you please help me fixing this issue? Thanks in advance2017-08-28 09_39_03-Edit Case - Internet Explorer.png

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