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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-14-2017 08:09 AM

HP Recommended

Nope, no resolution.  I opened a case with HP as well, have not heard from them.  And of course I can't actually view my case to see what the status is...  Piss poor customer service.  I have heard my company is moving to Lenovo...

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‎09-20-2017 05:56 PM

HP Recommended

Hi All,

 

I have had this same issue ever since HP upgraded their support site. Is there any fix to this? It is a major inconvenience when you want to look at job details, reference points etc.

 

Like previous poster mentioned, dosent seem like anyone at HP cares. I mentioned it to the Help Desk guy and he brushed me off saying "it must be a change in with tool....."

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‎09-20-2017 06:07 PM

HP Recommended

@NexeN

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎09-20-2017 07:20 PM

HP Recommended

Thanks for our swift reply.

I look forward to HP making contact to resolve this.

 

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‎09-21-2017 03:22 AM

HP Recommended

Hi,

 

The problem persists, I've received a couple of emails saying it's been fixed and I've replied it still the same ..

Please advise.

 

Rgds

 

 

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‎09-29-2017 06:14 AM

HP Recommended

same here. can't view my own support cases. very annoying.

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‎09-29-2017 11:50 AM

HP Recommended

Same issue here.  I can open cases just fine, but cannot view them (recieving the error "Your Organization account may not be set up properly and you may not have permissions to see the case").

 

One thing I have noticed is that I cannot fix and/or save my profile information because I cannot complete all of the Required * fields. In particular, the required field "Account Name *" is blank and I cannot put anything in it.  As a result, I cannot click the grayad out "Save" button.

 

I suspect these two items are likely related.

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‎10-01-2017 04:16 PM

HP Recommended

HP have resolved my issue (which appears to be the same as everyone here is having).

I was pm'd by an HP employee who swiftly resolved my issue,

 

Thanks!

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‎10-05-2017 08:17 AM

HP Recommended

Hey 

here are a couple documents that may help others in the future.

 

Link to email support for the issue:

https://support.hp.com/us-en/document/c05445013

 

FAQ for this issue:

https://support.hp.com/us-en/document/c05405238

 

Bill

I am an HP employee
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‎10-13-2017 02:07 AM

HP Recommended

Hello,

 

I've exactly the same problem, how do you solve it ?

 

thank's

 

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