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Honor Student
Posts: 2
Member Since: ‎02-17-2017
Message 1 of 4 (623 Views)

insignia desktop mic...mic is working on windows 10 (cortana & google) but no ICON

Product Name: PAVILION a6009n PC
Operating System: Microsoft Windows 10 (32-bit)

Insignia desktop microphone....mic is working with CORTANA and GOOGLE mic apps.  The app that is associated with INSIGNIA, which i can use with my e mail is gone...It came on in the windows 10 startup and followed me when i went on line. The app is gone but the mic is working. Got in touch with INSIGNIA, bur after some suggestions (change USB ports,unplug mouse), they told me to get in touch with HP.

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HP Support Agent
Posts: 7,693
Member Since: ‎10-12-2016
Message 2 of 4 (589 Views)

Re: insignia desktop mic...mic is working on windows 10 (cortana & google) but no ICON

 

@mel-1108,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to see the INSIGNIA app on your HP Pavilion a6009n Desktop PC which came with Windows 10 startup edition.

 

This issue could occur if the app got deleted.

 

Let's go through a few steps to resolve this issue.

 

You may download the app from Microsoft App store from the link: http://hp.care/2lhGa3o

 

Note: Please note if your computer meets the system requirements for the app.

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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Honor Student
Posts: 2
Member Since: ‎02-17-2017
Message 3 of 4 (579 Views)

Re: insignia desktop mic...mic is working on windows 10 (cortana & google) but no ICON

THANK YOU FOR YOUR HELP. THE APP DID NOT COME WITH WINDOWS 10 BUT CAME WITH THE INSIGNIA DESKTOP MIROPHONE. ONCE INSTALLED IT ALWAYS APPEARED ON WINDOWS 10 STARTUP WINDOWS AND ONE DAY IT DISAPPEARED.

THE APP WOULD WORK WHEN I WENT ONLINE, TO MY E MAIL. ACTIVATE MY MIC WITH THE APP AND DICTATE MY E MAIL AND IT PRINTED. NO APP,NO E MAIL PRINTING. ...AS I MENTIONED THE MIC IS WORKING WITH CORTANA AND GOOGLE (THEY HAVE THEIR OWN APP.)...INSIGNIA COULD NOT HELP,AS THEY SAID IT WAS A COMPUTER REPAIR.

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HP Support Agent
Posts: 7,693
Member Since: ‎10-12-2016
Message 4 of 4 (574 Views)

Re: insignia desktop mic...mic is working on windows 10 (cortana & google) but no ICON

@mel-1108
Thank you for your reply, I'll be more than glad to help you.


I understand that the issue did not resolve after following the steps in the previous interaction.


As we have tried all the possible solutions for this issue, please contact phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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