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‎01-02-2019 11:18 AM

HP Recommended
Product: Accelerator with Hp spectre 360
Operating System: Microsoft Windows 10 (64-bit)

It just recently began occurring. The only difference I can think of is I Uninstalled Nvidia experience for my gtx 1080. I have all the latest drivers and Accelerator software. The accelerator psu always would shut off after unplugged. Now it runs infinitely. Omen is not lit up, gpu is not running. I'm not powering off my laptop while plugged to tb3 just to turn it off. Sort of defeats the entire purpose of having a laptop and egpu separate.  What software controls the accelerators sleep? Why is in not working? Stop with the 'follow the steps' crap. This isn't an isolated issue . I've seen others complaining. 

1 person had the same question
2 REPLIES 2

‎01-03-2019 06:06 PM

HP Recommended

@Gburns53

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

I have send you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

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‎01-13-2019 10:54 PM

HP Recommended

I'm having the same issue, and I didn't uninstall the nVidia software.

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