Anti-Ghosting function not fully implemented?

[Ori_09]

I recently purchased a Pavilion 500 Gaming Keyboard and I encountered a ghosting issue with the "W" button, for instance: when I hold W with another button like A or D the spacebar won't work, and so the other way around- if I hold W with sacebar non of the other buttons would work if I press them. what this eventually means is that I can't jump while moving diagnoally or jump while moving forward diagnoally.

It is stated on the product's box that there is an "Anti-ghosting with N-key rollover" function for the keyboard and above there is a picture highlighting the WASD keys, so this issue shouldn't exsist.

In fact one of the main reasons I chose to by the product is to make sure this problem doesn't occur.

I checked it in multiple games and is seems the problem is only with the "W" button. individually, as all the buttons it functions fine but in the case I explained it doesn't. I tried changing controls from WASD to ESDF once and the problem didn't occur so I'm certain it's only with "W".

What could be done to fix this issue? I had it since the first use of the product and it's really bad... if there's nothing to do I may just return the product with a complaint to the seller for a refund...
Thanks.

[KrazyToad]

@Ori_09

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

Since the issue is only with the W key suggest you contact HP Support for an exchange

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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