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Anti-Ghosting function not fully implemented?

HP Recommended
Pavilion 500 Gaming Keyboard
Microsoft Windows 10 (64-bit)

I recently purchased a Pavilion 500 Gaming Keyboard and I encountered a ghosting issue with the "W" button, for instance: when I hold W with another button like A or D the spacebar won't work, and so the other way around- if I hold W with sacebar non of the other buttons would work if I press them. what this eventually means is that I can't jump while moving diagnoally or jump while moving forward diagnoally.

It is stated on the product's box that there is an "Anti-ghosting with N-key rollover" function for the keyboard and above there is a picture highlighting the WASD keys, so this issue shouldn't exsist.

In fact one of the main reasons I chose to by the product is to make sure this problem doesn't occur.

I checked it in multiple games and is seems the problem is only with the "W" button. individually, as all the buttons it functions fine but in the case I explained it doesn't. I tried changing controls from WASD to ESDF once and the problem didn't occur so I'm certain it's only with "W".

What could be done to fix this issue? I had it since the first use of the product and it's really bad... if there's nothing to do I may just return the product with a complaint to the seller for a refund...

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Message 2 of 2
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HP Recommended


Welcome to HP Community


I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue


Since the issue is only with the W key suggest you contact HP Support for an exchange


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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