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‎12-15-2021 05:21 AM - last edited on ‎12-15-2021 12:53 PM by Moderator

HP Recommended
Product: HP REVERB

Hello All,

The short cable with the small display port like connectors is damaged and is making noise on screen and disconnects the headset from time to time. I need a replacement but contacted the official seller of spare parts but they don't have it in their DB. Anyone knows where to get these? It is starting to sound like I can just throw out the headset just because a short cable broke, so any help is appreciated.

Picture of the cable that I need:

unnamed.pngunnamed.png0.jpg

Reverb G1

Serial Number [Personal Information Removed]

Product Number 2CZ77EA#ABB 

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2 REPLIES 2

‎12-18-2021 02:27 PM - edited ‎12-18-2021 02:28 PM

HP Recommended

@wokacik118

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

It seems like a hardware related issue. As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎01-12-2022 02:25 AM

HP Recommended

Unfortunately they have also been unable to help me. Seems like once the tiny peace of cable is broken you can pretty much buy a new VR headset

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