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Audio issue while using Windows Mixed Reality head set

HP Recommended
Windows Mixed Reality VR1001
Microsoft Windows 10 (64-bit)



I am using Windows mixed reality headset in our product development.

I work as an audio designer for the VR content. 


I have noticed that while using HP Mixed reality headset the audio doesn't play properly. 

There is awful phase issue that sounds like all the sounds disappearing in certain azimuth degree. 


I have tested other headsets and sound cards etc. and none of those have the same effect in this VR context. 

I have also tested the headphone/mic output with plane headphone and with trrs (divides the signal to mic and headphone sockets) adapter. The similar effect remains.

We have discussed that we'd like to use this headset because it's calibration is quick and easy. However with this kind of audio problem the spaitalized audio work that I do will not play as it should and everything sounds really bad. 


Any other cases like this?



HP Support Agent
HP Support Agent
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HP Recommended


Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • Have you installed or updated the latest BIOS & video card drivers?

Keep me posted, how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!


I am an HP Employee 

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