Brand new Omen Photon out of warranty

[seanwc09]

Bought a brand new Omen Photon. Sealed. Everything works great until I tried to register the product on the HP website. I was able to register the product but it said the mouse is out of warranty. Contacted HP support but they were as clueless as me. 

[praveenbv]

Hi@seanwc09,

Welcome to the HP Support Community!

Request you to follow the below from the  Register your product 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day

[seanwc09]

Like I stated in my first post, I already registered the product. I was able to register it but the warranty status showed the product was out of warranty. The mouse was manufactured in June 2020. The product has 1 year limited warranty. The warranty started on August 22, 2020 and oddly, ended on Oct 10, 2021, the exact date I entered during the warranty registration. That's more than a year warranty and it's a sign that something isn't right with HP's warranty system.

My question is why the warranty was started in August 2020 and not starting from the date of purchasing the product?

Please help me to rectify the problem. I've communicated with HP support twice and none of them were helpful. They were as clueless as me. 

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.