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- HP Community
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- Broken WMR headset displays within a week of use.

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01-26-2020 03:02 PM - edited 01-26-2020 04:19 PM
Im certain the cable has shorted out, the connector was hot and the displays slowly died infront of me.. im not sure if its damaged the headset itself, as i have no access to a cable to test. It broke in under a week of use out of it and by the time i got round to trying to get it fixed it the warranty was expired, Im happy to pay for a cable as its my own fault for leaving it so long, but where can i buy one in the UK? 940814-001 is the part number i think, i cant even find a working phone number for HP support
edit: seems as though this was an expensive disposable device that HP no longer support
please someone help me 😞
01-26-2020 03:31 PM
It is NOT available from HP in The UK
http://partsurfer.hp.com/Search.aspx?searchText=L56898-001
nor Amazon UK
https://www.amazon.co.uk/Inc-Cable-2in1HDMI-Meter-940814-001/dp/B07B962GY8
But available from HP in The US
http://partsurfer.hp.com/Search.aspx?searchText=940814-001
Probably you have to put order from The US
Regards.
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01-26-2020 04:13 PM
So I can order it to a country I do not live in for the low low price of 141.55 GBP? Something about this doesnt seem very fair, the lack of support and unavailability of parts is kind of shocking, Ill not be buying from you guys again if the products you make are obsolete within a year or two because the cable breaks and you cant purchase a replacement.