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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-02-2021 06:17 AM

HP Recommended
Product: Photon
Operating System: Microsoft Windows 10 (64-bit)

Have an issue with my Omen Photon mouse. Started with what I can only describe as a 'ping' noise from the left button which has now moved over to the right button as well. Happens probably every 50th click but is getting more frequent. Anybody else experienced this? I have tried to contact support but the live agent is shocking and any other part of the site doesnt recognise the serial number

3 REPLIES 3

‎01-05-2021 01:49 PM

HP Recommended

@aedlin61

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎01-05-2021 01:53 PM

HP Recommended

I've obviously tried this, can you advise which option I should use as I couldn't find anything relevant. The warranty option doesnt work as the serial number says invalid, and the virtual assistant takes me round in circles 

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‎01-05-2021 02:26 PM

HP Recommended

@aedlin61
Thank you for posting back. 

Not to worry, I will do my best to get this issue in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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