Checking warranty for omen Mindframe headset

[D-Lucifer]

Hello so i bought my Mindframe headset roughly a year ago and and i tried setting up my warranty when i bought it till now but I can't. I keep getting this message after i input my serial number "HP was unable to find a match based on the information provided" and i cant do nothing about it.

I contacted a HP staff from here and asked me to contact their Support and their Support Engineers, but i cant without setting up my product page with the item I cant even set up. 

any work around on how to finally set up my warranty??? 

 

[Echo_Lake]

@D-Lucifer

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[Echo_Lake]

@D-Lucifer

Thank you for posting back.

I have brought your issue to the attention of an appropriate team within HP, and you will be contacted as earliest possible.

[D-Lucifer]

Hello,

do you know how roughly they will take to respond?

and Thanks you for all the help

[Echo_Lake]

@D-Lucifer

You should be contacted within 2-3 business days (this does not include weekends or holidays). Response times may vary by region.

[D-Lucifer]

Hello @Echo_Lake

unfortunately they called me and they cut out after 5 seconds on who seemed to be an HP staff, is it possible if they can call again or maybe using another number? or a possible email? and if not are you are able to contact them again? 

[D-Lucifer]

sorry to disturb again but are you able to contact them again for them to call me? 

as my warranty is coming very close to expiring and need to sort out this situation before then 

[D-Lucifer]

Hello Echo_Lake 

Great new, I am expected to receive a full refund of my product, turns out for some odd reason my warranty was some how activated 2 years before the date I purchased it but it should be all okay now.

Thanks for your help