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‎09-13-2019 12:35 PM

HP Recommended
Product: Omen reactor gaming mouse
Operating System: Microsoft Windows 10 (64-bit)

The command centre won’t recognise my mouse, I’ve tried re installing the frame work, re installing the command centre. Everything. It won’t even let me change the lighting. I got it to work once after my 3rd re install to only start the game and the macros I set do now working in game then it want back to its old self and stopped working totally. Also you can’t even make a profile for it with different games !! I spent £2400 on a full hp gaming rig out. There isn’t any support for this. I’ve called to be told ‘ohh it obviously doesn’t have that feature then’ after it was advertised ! Then he said i’ll Have to be sent a new mouse. But I’ve read a lot a reviews and they have same issues ! It’s a soft wear issue not a hard wear issue ! Please fix up! 

1 person had the same question
2 REPLIES 2

‎09-14-2019 09:54 AM

HP Recommended

i have same problem did you get solution?

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‎09-14-2019 12:25 PM

HP Recommended

no I have not, I've even called them and there team is just staff reading a script and they were no help

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