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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-07-2020 07:54 PM

HP Recommended
Product: Reverb G1
Operating System: Microsoft Windows 10 (64-bit)

Anyone have success correcting warranty errors?  My Reverb, purchased less than a year ago, has failed.  It SHOULD be under warranty, but the purchase date in HPs system is incorrect.  I have submitted a request to correct, but have not heard a response.

 

Thanks

2 REPLIES 2

‎11-11-2020 08:09 AM

HP Recommended

My Reverb G1 has failed.  It is still under warranty, but the support web site says the device is no longer serviced by HP so I am not given any support options..  Any suggestions on how to contact HP so I can request warranty service?  I have tried the automated agent, but it gives me the same result after the warranty check.

 

Thanks!

 

Reverb warranty issue_redacted.PNG

 

 

 

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‎11-25-2020 10:53 AM

HP Recommended

Hi @ColdFrontWI

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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