Cursor jumping

[Big_Yellow_Sun]

The problem here is whenever i lift my mouse even slightly off of a surface the cursor starts to jump around the screen, even when the mouse can be over 60 cm off of a surface. Does anyone know how to fix this???

[The_Fossette]

@Big_Yellow_Sun

I reviewed your post and I understand that the cursor starts moving when you lift the mouse.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested the mouse on a different computer?

What is the operating system you are using?

Meanwhile, I recommend you uninstall the mouse drivers from your computer and restart it and check if it helps.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Big_Yellow_Sun]

Hey yeah, i tried using it on a different computer and this problem still occurred (this is just a home computer), also i am unable to uninstall mouse drivers on the one i usually use as it is a school computer and has admin rights deactivated.

[The_Fossette · Accepted solution]

@Big_Yellow_Sun

If the issue persists in a different computer as well, then I recommend you contact support and check the available service options.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe