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‎12-10-2019 08:02 PM

HP Recommended
Product: WMR HMD
Operating System: Microsoft Windows 10 (64-bit)

My HMD has a string of dead pixels on the left display, probably 10 pixels in length. I have been unable to find a policy on dead pixels for these headsets. My headset is only three months old so this does not seem like it should be an issue.

 

Does anyone have any information about the dead pixel policy for HMD's?

 

Thanks.

1 REPLY 1

‎12-13-2019 08:33 AM

HP Recommended

@jkirkey Welcome to HP Community!

 

I understand that the dead pixels on the HP Windows Mixed Reality.

 

Please provide the product number. 

 

Also, If possible share the images of the left screen.

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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