Dual Mode Mouse 300 New Serial Not present in HP site

[anupam_114]

Hi All,

I have purchased a new Dual Mode Mouse 300 Model ID 6CR71AA from Amazon. And when I a trying to add the product to my account using the serial number HP site shows "Not a Valid Serial"

Serial Number of the Mouse:- [Personal Information Removed]

Does this mean the seller has sold its counterfeit product?

Please do suggest accordingly , I will return/replace the product.

Site I am trying to add the product is

https://support.hp.com/in-en/contact

Looking for an advise.

[Anand_Andy]

Hi @anupam_114,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Dual Mode Mouse. Not to worry I will help you to get a resolution to resolve the issue.

I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[anupam_1141]

Hi Andy, I tried to open the private message but its showing me Access Denied.

Kindly assist to share the message again