Create an account on the HP Community to personalize your profile and ask a question
12-01-2021 03:16 AM - edited 12-01-2021 03:18 AM
Reverb G2 was working fine. Swapped out 1070 Ti for a 3070. New GPU works fine, all ports work with all three of my monitors. Other games work fine etc, no issues.
Plugged in the Reverb G2 and I get the dreaded 1-4 display cable error. I have:
- Reconnected the cable to the HMD and the DP many many times
- Physically removed and reinstalled the GPU three times
- Updated BIOS, CPU and GPU drivers
- Tried 4 latest versions of Nvidia drivers
- Reinstalled WMR
Interestingly I swapped out the 3070 and put the 1070 Ti back in in an attempt to see if it was the GPU. But the Reverb G2 then did not work with the old card. I suspect it is the cable. I have the old revision 1 cable.
Please help, I cannot manage to get through to anyone on the phone, any online/SMS help service sends me in loops or wants to know what printer/PC I need help with. I cannot get to support for this product. I have 4 months left on warranty.
12-04-2021 08:28 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand that your HP Reverb G2 Virtual Reality Headset is not working correctly. If you have already performed the steps from the document HP Reverb G2 Virtual Reality Headset - Common Issues: https://support.hp.com/in-en/document/c06984162 and the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your headset. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
Didn't find what you were looking for? Ask the community