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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Windows Mixed Reality Headset VR1000-122a
Microsoft Windows 10 (64-bit)

Product: HP Windows Mixed Reality Headset VR1000-122a

PC: Dell Precision 5530 

CPU: Core i7 - 8850H

Graphics: NVIDIA Quatro P1000

RAM:  32GB

 

PC has the latest updates from Dell and Windows. Graphics Card is updated also.

Headset connects to computer fine and goes throught tracking and room setup. It shows up in Device Manager under mixed reality devices and Monitors. It comes up with the error 14-2 Couldn't start windows mixed reality, however, says its ready after clicking try again a few times. When I put on the headset it's blank and then gives error 14-2 again.

This headset works on another computer which is identical. I have 2 HP mixed reality headsets (identical) and neither of them work on this computer.

I have tried:

Reinstalling graphics drivers

Unplugging and plugging back in

Restarting

Reinstalling Mixed reality

Complete factory reset including wiping data

Contacting Dell Support (who tried for 3 hrs) - They recommended I try here.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Here is an update for others with this problem.

Turns out it was a windows issue. After trying a factory reset with full wipe and no success I tried a fresh Windows install from USB. https://support.microsoft.com/en-au/help/15088/windows-10-create-installation-media

 

View solution in original post

2 REPLIES 2
HP Recommended

@Julian12

Thank you for joining the HP Community

 

Appreciate all your time and efforts.

 

I would personally suggest you contact our HP Support for one on one interaction for better assistance. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

HP Recommended

Here is an update for others with this problem.

Turns out it was a windows issue. After trying a factory reset with full wipe and no success I tried a fresh Windows install from USB. https://support.microsoft.com/en-au/help/15088/windows-10-create-installation-media

 

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