Gaming mouse X220: cursor won't move, the red led won't turn on

[Davide87]

Hello everyone.

I'm having issues with my HP X220  mouse. It suddenly stops moving the cursor on the screen and the red led beneath won't turn on. The buttons and the scroll however still work properly.

This problem does not occur all the time. It just stops at random times and starts working again at random times (when I started writing this thread it was working, but now it stopped again).

The same issues occurs if I use the mouse on any other computer.

My best guess is that there is some faulty contact somewhere inside the mouse and I would like to fix it with a welder (I can't throw away a good mouse for a stupid faulty contact).

However, I cannot get how to open the mouse without breaking it. I can't see any screw beneath. How can I do that?

Regards,

Davide

[praveenbv]

Hi @Davide87, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your Gaming mouse X220: needs to be replament.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.