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‎05-14-2025 09:02 PM

HP Recommended

I buyed hp omen 16 from an offline hp store 

After all the payment and paperwork I realised I didn't got the rtx 4060 laptop but instead I got 4050 one I asked about that to the salesman but he said you didn't told us about any information on graphics card which one you needed.

But before buying the laptop I checked that laptop online and on online the specs are i7 14650hx rtx 4060 . After coming home I searched so many times but unable to find the version which laptop I have there is no omen 16 with 4050 gpu 

Now can I go to store again and asked for 4060 one suggest me it's only 1.5 month since I buyed

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1 REPLY 1

‎05-16-2025 02:11 PM

HP Recommended

Hi @Ayushe,

 

Welcome to the HP Support Community! 

 

Please check directly with the store where you purchased the laptop. Since it's been 1.5 months, any exchange or upgrade depends entirely on their store policy and discretion.

 

Let them know your concern and clarify the specs you expected, they’ll be in the best position to guide you further.

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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